Return & Exchange

At Eraya, every piece in our collection—from delicate handcrafted Chikankari to rich Banarasi weaves—is crafted with immense care, skill, and attention to detail. We are deeply committed to delivering authentic Indian artistry and an exceptional experience to your doorstep.

Our Current Policy

To maintain the highest standards of quality control and handcrafted excellence as we grow, we currently do not offer Returns or Exchanges on any orders.

We understand that shopping online requires confidence. As we build and refine our operational systems, we are actively working to launch a full Return & Exchange service in the near future to make your shopping experience even more seamless. Building lasting trust with you is our highest priority.

Quality Assurance & Handcraft Disclaimer

Because our garments feature genuine hand-embroidery (Chikankari) and traditional weave techniques, subtle variations in thread work, texture, or weave are inherent characteristics of authentic artisanal craft. These unique attributes are a mark of genuine handwork, not defects.

Before any package leaves our Lucknow studio, it undergoes a rigorous multi-step quality inspection to ensure that your outfit arrives in pristine condition.

Questions Before You Buy?

If you have any doubts regarding sizing, fabric details, color matching, or styling before placing an order, our team is always here to assist you! Contact us at support@erayafashion.com or visit us at our studio in Indira Nagar, Lucknow, and we’ll be glad to help you pick the perfect piece.

Thank you for supporting handcrafted Indian heritage and growing with Eraya.